IndiGo to Begin Chandigarh-Abu Dhabi Flights

Preet Palash

15 Apr 2024

IndiGo will start direct flights between Abu Dhabi and Chandigarh, from May 15.

This new route will further strengthen IndiGo’s international connectivity, with daily non-stop flights connecting the thriving capital city of United Arab Emirates to the vibrant beauty of Chandigarh, the airline said in a statement adding, that the launch of this route will provide enhanced flight options, seamless connectivity, and ease of accessibility for businessmen and travellers commuting between India and the UAE.

Vinay Malhotra, Head of Global Sales, IndiGo, said, “We are pleased to announce direct flights between Abu Dhabi and Chandigarh. This new route will offer customers increased options to travel between the UAE & North India. With the addition of these flights, IndiGo will now operate 63 weekly flights to Abu Dhabi from 9 cities in India, promoting travel, trade, tourism and fostering the abundant socio-cultural diversity between the two countries. IndiGo remains committed to delivering on its promise of affordable, on-time, courteous, and hassle-free travel experience across an unparalleled network.”

Abu Dhabi, the capital of the UAE, is famous for its stunning islands and record-breaking theme parks, impressive architecture, cultural landmarks, and stunning shorelines. The city’s rapid development and urbanisation, coupled with the massive oil and gas reserves, have transformed it into a large, developed metropolis. Some of the famous attractions include Sheikh Zayed Mosque, Ferrari World, the Louvre Abu Dhabi, Yas Island, Emirates Park Zoo, and Al Ain Palace Museum.

Chandigarh, which serves as the capital of two Indian states - Haryana and Punjab, is renowned for its architecture, urban design, and modernization. Created by Swiss French architect Le Corbusier, the city is charming with its many lakes and gardens, grand civic buildings, public monuments, and elegant boulevards. Some of the famous tourist attractions are the Rock Garden, Sukhna Lake, and the Capitol Complex. With its clean and green environment, Chandigarh is a popular destination for both business and leisure travellers.

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Air Traffic Grew 13% in 2023-24 : ICRA

Preet Palash

15 Apr 2024

Credit rating agency ICRA has stated that domestic air passenger traffic grew by 13 per cent to 15.4 crore in 2023-24, while the aviation industry's net loss is expected to be around Rs 3,000 to 4,000 crore during the same period.

The domestic air passenger traffic in FY2024 has surpassed the pre-Covid levels of 14.2 crore in FY2020 as well.

The airlines’ capacity deployment in March 2024 was higher by 2% than that of March 2023 and was higher by 9% over February 2024.

It is estimated that the domestic aviation industry operated at a passenger load factor (PLF) of 90% in March 2024, against 88% in March 2023 and 89% in February 2024.

Icra noted that the airlines' ability to raise yields proportionate to their input cost increases will be key to expand their profitability margins while supply chain challenges and engine failure issues pose near term headwinds.

The report further noted that the country's aviation industry is expected to report a significantly lower net loss of Rs 30-40 billion in FY2024 and FY2025 over Rs 170-175 billion in FY2023.

The rating agency said it has a stable outlook for the aviation industry amid continued recovery in domestic and international air passenger traffic, and relatively stable cost environment and expectations of the trend continuing in FY2025.

“Icra’s outlook on the Indian aviation industry is stable on the back of the fast-paced recovery in domestic passenger traffic in FY2023 and H1 FY2024 and expectations of the trend continuing in H2 FY2024. Moreover, the industry witnessed improved pricing power, reflected in the improved yields and thus the revenue per available seat kilometre – cost per available seat kilometre (RASK-CASK) spread of the airlines," the rating agency said, adding, “While domestic airlines have a partial natural hedge to the extent of earnings from their international operations, overall, their net payables are in foreign currency. The airlines’ efforts to ensure fare hikes, proportionate to their input cost increases, will be the key to expand their profitability margins."

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Air India Deploys Five New Contact Centres

Preet Palash

15 Apr 2024

Air India has deployed five new contact centres, in a bit to offer round-the-clock assistance to its customers worldwide.

It has partnered with Concentrix, a California-headquartered customer engagement firm, to manage premium services from centres in Mumbai, Cairo, and Kuala Lumpur. The airline has also signed up iEnergizer, to operate contact centres in Noida and Bengaluru, focusing on domestic inquiries.

Air India recently introduced a premium desk exclusively tailored for its premium Frequent Flyer members, as well as business and first-class guests. The dedicated service offers personalised assistance, further enhancing the overall travel experience for these esteemed segments of passengers, the airline said in a statement.

"Our customers are at the core of our operations. The enhancement and expansion of the contact centres is a testimony to Air India's commitment to providing comprehensive support to our customers and is a step towards building Air India into a world-class global airline," Rajesh Dogra, Chief Customer Experience Officer, Air India, said during the launch of the Mumbai centre.

Air India has implemented a comprehensive back-office insourcing strategy to manage emails, social media, and chat support internally to effectively assist our valued customers. A 24/7 grievance management desk promptly addresses all customer queries, and escalations and provides round-the-clock support. A robust quality and training governance framework has also been established to ensure that the employees adhere to best-in-class standards and enhance their skills, it added.

Recently Air India launched its redesigned website and airline industry’s first Generative AI chatbot- AI.g. The chatbot provides seamless accessibility on the website as well as on WhatsApp opening a new guest support channel, and helping travellers to ask questions across 1300+ travel-related topics.

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Akasa Air to Begin Prayagraj Flights Next Month

Preet Palash

15 Apr 2024

Akasa Air will begin flights to Prayagraj next month making it its 22nd destination, the airline said in a statement.

Starting on 25th May, the airline will operate daily flights between Mumbai and Prayagraj to enhance connectivity and convenience between the two cities.

The addition of Prayagraj is a significant milestone as it is the fourth city from Uttar Pradesh to be a part of Akasa Air’s network, strengthening its presence in North India, the airline noted.

Praveen Iyer, Co-Founder and Chief Commercial Officer, Akasa Air said, “We are happy to introduce Prayagraj, as the 22nd destination, in our network. Known for its rich cultural heritage, Prayagraj is rated among the most popular tourist destinations in Uttar Pradesh and has been witnessing an uptick in domestic and international tourism, attracting travelers from around the world. The launch of daily flights from Mumbai will further augment economic activity in the region and provide enhanced connectivity options to travellers. As India’s fastest-growing airline, we are committed to bolstering economic progress by providing an affordable, on-time, and seamless flying experience.”

Belson Coutinho, Co-Founder and Chief Marketing & Experience Officer, Akasa Air said, “We are thrilled to bring the Akasa experience to Prayagraj, a city of great historical and spiritual significance. As India’s most on time airline, service excellence is deeply embedded in Akasa Air’s DNA and we are proud to offer a variety of signature products and superior cabin experiences that are a testament to our commitment of providing a flying experience that is second to none. Since our inception, we have received immense appreciation for our fresh in-cabin experience that allows passengers to stretch out with more legroom, indulge in our unique Café Akasa products, and opt in for category-defining offerings such as Pets on Akasa. Moreover, customers can enjoy greater flexibility with our Select Your Seat program and other enriched Add-Ons. As we expand our footprint, Akasa Air remains laser-focused on delivering an industry-leading customer experience.”

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Spirit AeroSystems Struggles Amid 737 MAX Production Decline

Abhishek Nayar

15 Apr 2024

The aviation industry is experiencing turbulence as Boeing's key supplier, Spirit AeroSystems, grapples with the repercussions of declining production rates of the 737 MAX jets. This article delves into the challenges faced by Spirit AeroSystems amidst the slowdown in Boeing's production and the implications for both companies and their supply chain.

Production Slowdown and Its Impact

Spirit AeroSystems, responsible for approximately 70% of the 737 MAX manufacturing, is feeling the pinch as Boeing's MAX jetliner production sees a sharp decline. The decrease in output is attributed to heightened factory checks by U.S. regulators and a slowdown in assembly line operations near Seattle. In March, Boeing's deliveries halved compared to the previous year, exacerbating the strain on Spirit AeroSystems.

Response from Spirit AeroSystems

To navigate through the challenging circumstances, Spirit AeroSystems has initiated measures to align its production with Boeing's rate profile. This includes limiting overtime and adopting a cautious approach to hiring, particularly for specific roles and contractors. While the company hasn't announced layoffs, concerns loom among employees, reflecting the uncertainty surrounding the future trajectory of production.

Employee Concerns and Union Response

Cornell Beard, president of the Wichita, Kansas union district representing Spirit Aero workers, highlighted the apprehensions among employees regarding potential layoffs. The reduction in overtime and slower assembly demands have added to the workforce's concerns. The internal union gathering scheduled to address these worries underscores the gravity of the situation for employees.

Boeing's Role and Acquisition Talks

Boeing's dependency on Spirit AeroSystems is evident, with talks underway for Boeing to acquire the struggling supplier. The slowdown in production not only affects Spirit AeroSystems but also raises questions about Boeing's broader supply chain dynamics. Analysts suggest that Boeing's efforts to reduce pending work could stabilize output in the long run, but uncertainties persist regarding the duration of the production rate cap set by the Federal Aviation Administration (FAA).

Future Outlook and Challenges

The aviation industry's recovery from the pandemic-induced slump coupled with the aftermath of the 737 MAX crises presents formidable challenges for both Boeing and Spirit AeroSystems. As Boeing endeavors to address production line issues and increase delivery rates, the resilience of its supply chain, including Spirit AeroSystems, will be put to the test.


The slowdown in Boeing's 737 MAX production reverberates across its supply chain, with Spirit AeroSystems at the forefront of the challenges. As both companies navigate through uncertain times, the outcomes of ongoing discussions, production adjustments, and regulatory interventions will shape the future landscape of the aviation industry. Amidst the turbulence, stakeholders closely monitor developments, hoping for smoother skies ahead.

With Inputs from Reuters

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Is Asia Pacific Airlines' Safety in Question? FAA Proposes $2.9 Million Fine

Abhishek Nayar

15 Apr 2024

The Federal Aviation Administration (FAA) has proposed a hefty fine of $2.9 million against Asia Pacific Airlines, a Guam-based cargo carrier, for alleged safety violations spanning from 2021 to 2023. The FAA's enforcement actions raise concerns about the airline's adherence to safety protocols, prompting questions about the company's operational integrity and commitment to passenger and crew safety.

Alleged Violations

  • Unqualified Pilots: The FAA claims that Asia Pacific Airlines used unqualified pilots on 163 Boeing 757 flights between December 2022 and February 2023, despite being notified of their lack of qualification on December 16, 2022. Fined - $2,436,850.
  • Operational Control: Another allegation is that the carrier operated Boeing 757 aircraft on 121 flights without proper authorization from individuals authorized to exercise operational control between December 2022 and February 2023. Fined - $250,000.
  • Equipment Compliance: Asia Pacific Airlines is accused of conducting 30 flights with Boeing 757 aircraft that did not comply with conditions and limitations when certain equipment was out of service. Fined - $150,000.
  • Engine Monitoring and Reliability: The FAA asserts that the airline failed to document engine monitoring and assess engine reliability for Boeing 757 aircraft used in Extended-range Twin-engine Operations Performance Standards (ETOPS) between August and November 2021. Additionally, they allegedly neglected to remove an engine that exceeded allowable temperatures on a flight in July 2022. Fined - $64,000.
  • Safety Risk Management: The airline faces allegations of violating safety risk management regulations, which could pose significant risks to both crew and cargo. Fined - $8,000.

Background, Response and Implications

Established in 1998, Asia Pacific Airlines primarily operates cargo charter services from its headquarters in Tamuning, Guam, and Honolulu. With Antonio B. Won Pat International Airport (GUM) as its main base, the carrier was formed to cater to Micronesia and the Western Pacific with an all-cargo jet service.

Asia Pacific Airlines has 30 days from receiving the FAA's enforcement letters to respond to the agency. The outcome of this response could significantly impact the airline's reputation and operations. If found guilty, the substantial fine and accompanying negative publicity could pose challenges for the carrier, potentially affecting its ability to attract customers and maintain regulatory compliance in the future.


The FAA's proposed fines against Asia Pacific Airlines highlight serious concerns regarding the carrier's adherence to safety regulations and operational standards. As the airline prepares its response to the enforcement letters, stakeholders, including passengers, crew members, and regulatory authorities, will closely monitor the situation to ensure the safety and integrity of aviation operations.