Vikas Sharma
22 Jan 2025
Encalm Hospitality: Redefining the Future of Airport Hospitality
Airports are no longer mere transit hubs; they are pivotal points of the traveler’s journey. With the aviation sector witnessing rapid growth and evolving traveler expectations, the need for premium hospitality services has never been greater. At the forefront of this transformation is Encalm Hospitality, a brand I believe is setting new standards in airport hospitality with its blend of innovation, luxury, and sustainability.
Envisioning a Better Airport Experience
As the CEO of Encalm Hospitality, I have always believed that an exceptional journey begins long before take-off. Airports are gateways to experiences, and our goal is to make this gateway as welcoming and seamless as possible. With a commitment to reimagining airport hospitality, Encalm Hospitality has curated services that cater to diverse traveler needs, whether it is business professionals needing efficiency or families seeking comfort and care.
Setting New Benchmarks in Luxury
ENCALM PRIVÉ: The Ultimate Lounge Experience
At the heart of our offerings is the ENCALM PRIVÉ Lounge at Delhi International Airport’s Terminal 3. Spanning an impressive 30,000 square feet, this flagship lounge redefines luxury and functionality with over 550 seats and a suite of premium features. From business centers that cater to professionals on the go to wellness zones for relaxation, every element of the lounge is designed with the traveler in mind. Our live cooking stations, curated beverage menus, gaming zone, and sleeping pods ensure that dining and leisure are as memorable as the journey itself. Additional features such as a spa, showers, and a dedicated gaming area further elevate this experience.
We are also proud to bring ENCALM PRIVÉ at the Rajiv Gandhi International Airport in Hyderabad, where we continue to uphold the same standards of excellence and comfort for travelers.
Atithya: Redefining Personalized Service
Atithya is a bespoke Meet and Assist service by Encalm, inspired by the concept of Atithi Devo Bhava— “Guest is God.” Designed to provide a seamless and comfortable airport experience, every aspect of Atithya has been carefully curated to deliver the utmost luxury and convenience. Our services include airport welcome and assist, concierge service, baggage assistance, and buggy service, ensuring a smooth journey from arrival to departure.
Encalm’s Atithya service truly embodies the spirit of Indian hospitality. Whether it’s guiding travelers through the airport, expediting procedures, or providing tailored assistance, Atithya caters to a wide range of guests, from first-time flyers and senior citizens to business professionals and families. By focusing on personalized, stress-free experiences, we go beyond expectations to ensure every traveler’s journey is effortless and memorable. This unwavering attention to detail is what sets Atithya apart.
Embracing Emerging Trends
The aviation industry is evolving rapidly, and so are we. Encalm Hospitality is aligned with the latest trends shaping the sector:
- Personalization: Leveraging the expertise and training of our hospitality professionals to tailor services to individual preferences, ensuring every traveler feels valued
- Wellness: Holistic health solutions are integrated into our offerings, from wellness zones to spa services, providing a serene and rejuvenating experience.
- Training and Development: We place a strong emphasis on continuous training and development to ensure our teams are equipped with the skills, knowledge, and empathy required to deliver personalized and memorable experiences. This dedication to training and development not only enhances guest satisfaction but also fosters a sense of pride and belonging among our staff, ensuring that every interaction resonates with genuine care and professionalism
The Road Ahead
Within the airport ecosystem, we aim to redefine seamless travel experiences by launching additional offerings among our lounges and bespoke services that cater to the diverse needs of modern travelers. At Encalm Hospitality, we are committed to embracing the evolving dynamics of the hospitality industry by venturing into new avenues, innovative F&B offerings, accommodation services and cutting-edge technological solutions.
With these strategic expansions, Encalm Hospitality is poised to set new benchmarks in the industry, continually transforming and elevating the way people experience travel and hospitality.
A Legacy in the Making
At Encalm Hospitality, we believe that every journey—whether for business or leisure—deserves to begin and end on a pleasurable note. Guided by our commitment to creating delightful experiences every time, we take pride in crafting moments that travelers truly cherish. This dedication to excellence, innovation, and sustainability reflects our vision to become the world’s most admired hospitality organization, delivering value to all our stakeholders.
Together with my team, we strive to redefine what travelers can expect from airports, turning even the simplest layovers into meaningful and memorable experiences. This is not just about providing hospitality; it is about transforming the way people travel and embracing a better, more seamless future for journeys of all kinds. At Encalm, we are honored to be at the forefront of this transformation.